<div class="vh-page"><svg width="0" height="0" style="position:absolute" aria-hidden="true"><defs> <symbol id="i-arrow" viewBox="0 0 24 24"><path d="M5 12h14M13 6l6 6-6 6"></path></symbol> <symbol id="i-out" viewBox="0 0 24 24"><path d="M7 17 17 7M8 7h9v9"></path></symbol> <symbol id="i-plus" viewBox="0 0 24 24"><path d="M12 5v14M5 12h14"></path></symbol> <symbol id="i-check" viewBox="0 0 24 24"><path d="M5 12.5l4.5 4.5L19 7"></path></symbol> <symbol id="i-search" viewBox="0 0 24 24"><circle cx="11" cy="11" r="6.5"></circle><path d="m20 20-4.2-4.2"></path></symbol> <symbol id="i-mail" viewBox="0 0 24 24"><rect x="3.5" y="5.5" width="17" height="13" rx="2"></rect><path d="M4 7l8 6 8-6"></path></symbol> <symbol id="i-bell" viewBox="0 0 24 24"><path d="M6 16V11a6 6 0 1 1 12 0v5l1.5 2h-15z"></path><path d="M10 20.5a2 2 0 0 0 4 0"></path></symbol> <symbol id="i-gift" viewBox="0 0 24 24"><rect x="4" y="9" width="16" height="11" rx="1.5"></rect><path d="M3.5 9h17M12 9v11M12 9c-1.5-3-6-3.5-6-1 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r="4"></circle><circle cx="12" cy="12" r="1"></circle></symbol> <symbol id="i-build" viewBox="0 0 24 24"><rect x="4" y="13" width="7" height="7" rx="1.2"></rect><rect x="13" y="13" width="7" height="7" rx="1.2"></rect><rect x="8.5" y="4" width="7" height="7" rx="1.2"></rect></symbol> <symbol id="i-chart" viewBox="0 0 24 24"><path d="M4 19.5h16"></path><path d="M5 15l4.5-4.5 3.5 3 6-6.5"></path><path d="M15 7h4v4"></path></symbol> <symbol id="i-cal" viewBox="0 0 24 24"><path d="M4 6h16v14H4zM4 10h16M8 3v5M16 3v5M9 14.5l2 2 4-4"></path></symbol> <symbol id="i-pen" viewBox="0 0 24 24"><path d="M4 20l4-1 11-11-3-3L5 16zM14 7l3 3"></path></symbol> <symbol id="i-shield" viewBox="0 0 24 24"><path d="M12 3l8 3v6c0 5-3.5 8-8 9-4.5-1-8-4-8-9V6z"></path><path d="M8.5 12l2.5 2.5 4.5-5"></path></symbol> <symbol id="i-layers" viewBox="0 0 24 24"><path d="M12 3l9 5-9 5-9-5zM3 13l9 5 9-5"></path></symbol> <symbol id="i-link" viewBox="0 0 24 24"><path d="M10 14a4 4 0 0 0 6 0l3-3a4 4 0 0 0-6-6l-1 1M14 10a4 4 0 0 0-6 0l-3 3a4 4 0 0 0 6 6l1-1"></path></symbol> <symbol id="i-flag" viewBox="0 0 24 24"><path d="M6 21V4M6 4h11l-2 4 2 4H6"></path></symbol> <symbol id="i-globe" viewBox="0 0 24 24"><circle cx="12" cy="12" r="9"></circle><path d="M3 12h18M12 3c3 3.5 3 14.5 0 18M12 3c-3 3.5-3 14.5 0 18"></path></symbol> <symbol id="i-play" viewBox="0 0 24 24"><path d="M8 5.5v13l11-6.5z"></path></symbol> <symbol id="i-doc" viewBox="0 0 24 24"><path d="M7 3.5h7l4 4v13H7z"></path><path d="M14 3.5v4h4M9.5 12h6M9.5 15.5h6"></path></symbol> </defs></svg> <main><section class="vo-hero vr-hero" aria-label="Introduction"><div class="dm-wrap vo-1c"> <div class="vo-copy"> <nav class="vi-crumb" aria-label="Breadcrumb"><a href="/industries">Industries</a><svg class="dm-ic"><use href="#i-arrow"/></svg><span>E-commerce &amp; D2C</span></nav> <h1 class="vo-h1"><span class="l1">Growth for e-commerce brands</span> <em>in the UAE.</em></h1> <p class="vo-lede">We help D2C brands and online retailers grow profitably: customers who buy again, bought for less, with less of your margin going to ads.</p> <div class="dm-actions"><a class="dm-btn vh-cta" href="#talk">Speak to Velocity</a><a class="dm-link" href="#playbook">Get the free playbook <svg class="dm-ic"><use href="#i-arrow"/></svg></a></div> <div class="vr-trust"><span>Trusted by 40+ clients across 20+ markets</span><ul><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/joyalukkas.png" alt="Joyalukkas" style="--h:25px" loading="lazy"></li><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/crescent.png" alt="Crescent Enterprises" style="--h:38px" loading="lazy"></li><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/mal.png" alt="Mal" style="--h:34px" loading="lazy"></li><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/riva.png" alt="Riva" style="--h:49px" loading="lazy"></li><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/karti.png" alt="Karti Store" style="--h:35px" loading="lazy"></li><li><img src="https://velocity-site-assets.vercel.app/home-v27/assets/mono/buupass.png" alt="BuuPass" style="--h:52px" loading="lazy"></li></ul></div> </div> <div class="vo-pick" data-pick> <div class="dm-chrome"><span class="dm-dots"><i></i><i></i><i></i></span><span class="crumb">Your growth plan / <b>E-commerce &amp; D2C</b></span></div> <div class="vo-pick-b"> <span class="vo-pick-l">Which describes you?</span> <div class="dm-seg" role="radiogroup" aria-label="Which describes you"><button type="button" role="radio" aria-checked="true">D2C brands</button><button type="button" role="radio" aria-checked="false">Online retailers</button><button type="button" role="radio" aria-checked="false">Marketplace sellers</button></div> <div class="vo-pick-p on"><b>We find where shoppers drop between first visit and second order, and fix each step.</b> <div class="vm"><div class="vm-head"><span class="vm-l">Of every 100 sessions</span><span class="vm-pill">Beauty</span></div><div class="vm-bars vm-f6"><div class="vm-bar">Sessions<span><i style="--w:1.00"></i></span><b data-to="100" data-suf="%">100%</b></div><div class="vm-bar">Product viewed<span><i style="--w:0.54"></i></span><b data-to="54" data-suf="%">54%</b></div><div class="vm-bar">Added to cart<span><i style="--w:0.11"></i></span><b data-to="11" data-suf="%">11%</b></div><div class="vm-bar">Checkout started<span><i style="--w:0.06"></i></span><b data-to="6" data-suf="%">6%</b></div><div class="vm-bar">First order<span><i style="--w:0.03"></i></span><b data-to="3.2" data-suf="%">3.2%</b></div><div class="vm-bar">Second order<span><i style="--w:0.01"></i></span><b data-to="1.1" data-suf="%">1.1%</b></div></div></div></div> <div class="vo-pick-p"><b>We find where shoppers drop between search and repeat order, and fix each step.</b> <div class="vm"><div class="vm-head"><span class="vm-l">Of every 100 sessions</span><span class="vm-pill">Electronics</span></div><div class="vm-bars vm-f6"><div class="vm-bar">Sessions<span><i style="--w:1.00"></i></span><b data-to="100" data-suf="%">100%</b></div><div class="vm-bar">Searched on site<span><i style="--w:0.38"></i></span><b data-to="38" data-suf="%">38%</b></div><div class="vm-bar">Added to cart<span><i style="--w:0.09"></i></span><b data-to="9" data-suf="%">9%</b></div><div class="vm-bar">Checkout started<span><i style="--w:0.05"></i></span><b data-to="5" data-suf="%">5%</b></div><div class="vm-bar">Ordered<span><i style="--w:0.03"></i></span><b data-to="2.6" data-suf="%">2.6%</b></div><div class="vm-bar">Ordered again<span><i style="--w:0.01"></i></span><b data-to="0.9" data-suf="%">0.9%</b></div></div></div></div> <div class="vo-pick-p"><b>We find where shoppers drop between listing view and a direct-site order, and fix each step.</b> <div class="vm"><div class="vm-head"><span class="vm-l">Of every 100 listing views</span><span class="vm-pill">Own site</span></div><div class="vm-bars vm-f6"><div class="vm-bar">Listing views<span><i style="--w:1.00"></i></span><b data-to="100" data-suf="%">100%</b></div><div class="vm-bar">Added to cart<span><i style="--w:0.12"></i></span><b data-to="12" data-suf="%">12%</b></div><div class="vm-bar">Ordered<span><i style="--w:0.06"></i></span><b data-to="6" data-suf="%">6%</b></div><div class="vm-bar">Reviewed<span><i style="--w:0.02"></i></span><b data-to="2" data-suf="%">2%</b></div><div class="vm-bar">Joined your list<span><i style="--w:0.01"></i></span><b data-to="1.4" data-suf="%">1.4%</b></div><div class="vm-bar">Ordered direct<span><i style="--w:0.01"></i></span><b data-to="0.6" data-suf="%">0.6%</b></div></div></div></div> </div> </div> </div></section> <section class="vh-sec alt" id="market"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">UAE e-commerce is moving.</h2></div> <div class="vo-acc vr-acc" data-acc><div class="on"><span class="n">01</span><div><h3>Acquisition keeps getting dearer</h3><p>The same shoppers cost more on Meta and Google each quarter.</p></div></div><div><span class="n">02</span><div><h3>Social is the new storefront</h3><p>Shoppers discover and buy without leaving the app.</p></div></div><div><span class="n">03</span><div><h3>Retention is the lever</h3><p>A second order is where the margin is.</p></div></div><div><span class="n">04</span><div><h3>Marketplace or direct</h3><p>Every brand has to decide where its customers live.</p></div></div></div> </div></section> <section class="vh-sec" id="practices"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">What the most profitable brands do.</h2></div> <div class="vo-four vo-moves" data-onview><article class="vo-card fill vo-move"><div class="vm"><span class="vm-l">Contribution per order, AED</span><div class="vm-bars"><div class="vm-bar">Before<span><i style="--w:0.26"></i></span><b>11%</b></div><div class="vm-bar">After<span><i style="--w:1.00"></i></span><b>42%</b></div></div></div><h3>Profit before scale</h3><p>Unit economics fixed before spend goes up.</p><div class="vo-hp"><small>The hard part</small><span>Saying no to growth that loses money.</span></div></article><article class="vo-card fill vo-move"><div class="vm"><div class="vm-serp"><span class="vm-q"><svg class="dm-ic"><use href="#i-search"/></svg>vitamin C serum UAE</span><div class="vm-res"><i data-to="1" data-from="6">6</i>Your product page</div></div></div><h3>Beyond paid social</h3><p>Search and email that sell without a bid.</p><div class="vo-hp"><small>The hard part</small><span>Slower to build than switching on ads.</span></div></article><article class="vo-card fill vo-move"><div class="vm"><div class="vm-article"><span class="vm-l">Post-purchase</span><b>How to get the most from your serum</b><span class="ln"></span><span class="ln s"></span></div><div class="vm-row" style="margin-top:12px">Second orders this month<span class="vm-pill" data-to="1260">0</span></div></div><h3>Post-purchase as growth</h3><p>The week after delivery decides the second order.</p><div class="vo-hp"><small>The hard part</small><span>Owned by nobody in most teams.</span></div></article><article class="vo-card fill vo-move"><div class="vm"><span class="vm-l">Creative tests</span><div class="vm-segs" style="margin-top:12px" data-cycle><span class="hit">Founder story</span><span>UGC</span><span>Before and after</span><span>Bundle</span></div><div class="vm-row" style="margin-top:12px">Winning creative<span class="vm-pill">UGC</span></div></div><h3>Test creative weekly</h3><p>Data decides the next ad, not taste.</p><div class="vo-hp"><small>The hard part</small><span>A steady supply of new creative.</span></div></article></div> </div></section> <section class="vh-sec alt" id="capabilities"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">Six ways we grow e-commerce brands.</h2></div> <div class="vo-bento vr-bento"><article class="vo-card fill vc w3"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-search"/></svg></span><h3>SEO and AI search</h3></div><p>Found when shoppers search and ask AI what to buy.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Product and category pages</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Answers shoppers ask AI about</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Reviews search can read</span></li></ul><div class="vm vr-viz vr-ai" data-onview><span class="vm-q"><svg class="dm-ic"><use href="#i-chat"/></svg>Best vitamin C serum for humid weather?</span><div class="vr-ans"><span class="ln"></span><span class="ln s"></span><span class="vr-cite"><b>Your serum</b> is recommended for lightweight texture and reviews <i>1</i></span></div></div></article><article class="vo-card fill vc w3"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-target"/></svg></span><h3>Performance marketing</h3></div><p>Paid budget judged on profit, not revenue.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Spend judged on margin</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Shopping, Meta and TikTok</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>New and returning split</span></li></ul><div class="vm vr-viz" data-onview><div class="vm-head"><span class="vm-l">Cost per new customer, AED</span></div><div class="vm-bars vr-cac"><div class="vm-bar best">Google Shopping<span><i style="--w:0.60"></i></span><b>58</b></div><div class="vm-bar">Meta<span><i style="--w:0.74"></i></span><b>71</b></div><div class="vm-bar">TikTok<span><i style="--w:0.88"></i></span><b>84</b></div><div class="vm-bar">Snapchat<span><i style="--w:1.00"></i></span><b>96</b></div></div></div></article><article class="vo-card fill vc"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-layers"/></svg></span><h3>Marketplace and channel</h3></div><p>The right mix of your own store and the marketplaces, judged on profit.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Amazon and noon listings</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Pricing set per channel</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Stock that follows demand</span></li></ul><div class="vm vr-viz vr-mix" data-onview><div class="vm-head"><span class="vm-l">Revenue by channel</span></div><div class="vr-stack"><i style="--w:48"></i><i style="--w:31"></i><i style="--w:14"></i><i style="--w:7"></i></div><ul><li><span class="k1"></span>Own site 48%</li><li><span class="k2"></span>Marketplaces 31%</li><li><span class="k3"></span>Social shop 14%</li><li><span class="k4"></span>Retail 7%</li></ul></div></article><article class="vo-card fill vc"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-users"/></svg></span><h3>Social and creators</h3></div><p>Creators whose followers actually buy.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Creators matched to your buyer</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Codes and links that track</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Content reused in ads</span></li></ul><div class="vm vr-viz" data-onview><div class="vm-head"><span class="vm-l">Orders from creators</span><span class="vm-k" data-to="2140">0</span></div><svg class="vr-spark" viewBox="0 0 200 50" preserveAspectRatio="none"><path d="M2 46 C45 45 70 30 100 32 S165 10 198 7"/></svg></div></article><article class="vo-card fill vc"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-chart"/></svg></span><h3>Analytics and CRO</h3></div><p>Every order traced, every step tested.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Every order traced to a source</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Tests on product and checkout</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Drop-off found step by step</span></li></ul><div class="vm vr-viz" data-onview><div class="vm-head"><span class="vm-l">Session to order, %</span></div><div class="vm-bars vr-cac"><div class="vm-bar">Before<span><i style="--w:0.59"></i></span><b>1.9</b></div><div class="vm-bar best">After<span><i style="--w:1.00"></i></span><b>3.2</b></div></div></div></article><article class="vo-card fill w6 vc"><div class="vc-t"><div class="vc-h"><span class="dm-tile"><svg class="dm-ic"><use href="#i-mail"/></svg></span><h3>Email and retention</h3></div><p>Flows that bring customers back for the second order and the third.</p><ul class="vc-inc"><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Welcome, cart and browse flows</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Replenishment timed to use</span></li><li><svg class="dm-ic"><use href="#i-check"/></svg><span>Win-back before they lapse</span></li></ul></div><div class="vm vr-viz vr-steps" data-onview><div><i>D1</i>How to use it</div><div><i>D14</i>Running low?</div><div><i>D30</i>Your next order, 10% off</div></div></article></div> </div></section> <section class="vh-sec" id="work"><div class="dm-wrap"> <div class="vi-head-row"><div class="vi-head"><h2>Our E-commerce &amp; D2C work.</h2><p class="dm-lede">Two engagements, each with the number it moved.</p></div><a class="dm-link" href="/case-studies">All case studies <svg class="dm-ic"><use href="#i-arrow"/></svg></a></div> <div class="vi-grid c2"><a class="vi-card ring vi-cs" href="/case-studies/meta-creative-experimentation-beauty-uae"><b>34<span class="vh-sx">%</span></b><em>CAC Reduction</em><h3>A D2C Beauty Brand, UAE</h3><div class="vi-cs-f"><span class="dm-pill">Performance Marketing</span><span class="dm-link">Read it <svg class="dm-ic"><use href="#i-arrow"/></svg></span></div></a><a class="vi-card ring vi-cs" href="/case-studies/zero-to-live-digital-advertising-gcc"><b>8<span class="vh-sx vh-unit">&nbsp;Weeks</span></b><em>From Zero to Live</em><h3>A Leading Digital-Goods Retailer, GCC</h3><div class="vi-cs-f"><span class="dm-pill">Performance Marketing</span><span class="dm-link">Read it <svg class="dm-ic"><use href="#i-arrow"/></svg></span></div></a></div> </div></section> <section class="vh-sec alt" id="approach"> <div class="dm-wrap"> <div class="vh-head"> <h2>Three ways to work with us. <em>Each one a step up.</em></h2> <p class="dm-lede">Start with a plan, have us build it with your team, or hand us the number and we run it. One team carries the work the whole way.</p> </div> <div class="vh-models" id="models"> <div class="vh-mc-row"> <button class="vh-mc" type="button" data-m="0" aria-controls="mx0" aria-expanded="false"> <span class="dm-num">01</span><span class="dm-tile vh-mc-ic"><svg class="dm-ic"><use href="#i-search"></use></svg></span> <h3>Diagnose</h3> <p>We read your data, your market and your team, find where the next revenue is, then size every opportunity and put them in order.</p> <div class="vh-rcv"><b>You receive</b>A growth plan your board can approve.</div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="n">Build</li><li class="n">Run</li><li class="n">Optimize</li></ol></div> <div class="vh-mx-inline" data-tpl="0"></div> </button> <button class="vh-mc" type="button" data-m="1" aria-controls="mx1" aria-expanded="false"> <span class="dm-num">02</span><span class="dm-tile vh-mc-ic"><svg class="dm-ic"><use href="#i-build"></use></svg></span> <h3>Build</h3> <p>Everything in Diagnose, then our product, engineering, data and growth people build it with your team. The people who wrote the plan deliver it.</p> <div class="vh-rcv"><b>You receive</b>The plan, then the funnel, product, data and campaigns, live and measured.</div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="y">Build</li><li class="n">Run</li><li class="n">Optimize</li></ol></div> <div class="vh-mx-inline" data-tpl="1"></div> </button> <button class="vh-mc" type="button" data-m="2" aria-controls="mx2" aria-expanded="false"> <span class="dm-num">03</span><span class="dm-tile vh-mc-ic"><svg class="dm-ic"><use href="#i-chart"></use></svg></span> <h3>Run</h3> <p>Everything in Build, then we become your growth team: we run it every day and optimise it every month against a number we agree with you.</p> <div class="vh-rcv"><b>You receive</b>A growth engine that runs, improves and reports against your number.</div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="y">Build</li><li class="y">Run</li><li class="y">Optimize</li></ol></div> <div class="vh-mx-inline" data-tpl="2"></div> </button> </div> <div class="vh-mx" id="mx0" data-m="0"> <div class="vh-mx-copy"> <span class="dm-num">01</span> <h3>Diagnose</h3> <p>We connect to your data, talk to your team and study your market, then rank every opportunity by what it is worth and what it takes.</p> <div class="vh-get"><b>You receive</b><span>A growth plan your board can approve: what to do, what it is worth, and what comes first.</span></div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="n">Build</li><li class="n">Run</li><li class="n">Optimize</li></ol></div> </div> <div class="vh-mx-stage"> <div class="vh-mx-bar"><span>Growth plan / <b>Your company</b></span><div class="vh-tab3" role="group" aria-label="Stage"><button type="button" aria-pressed="true" data-go="0">Diagnose</button><button type="button" aria-pressed="false" data-go="1">Build</button><button type="button" aria-pressed="false" data-go="2">Run</button></div></div> <div class="vh-mx-body vh-live" data-seq="450,450,450,450,700,600,600,700,3200"> <div class="vh-dg vh-ui"> <div class="vh-src"> <div class="vh-pop k1">Analytics and app data<span class="vh-ok g5"><svg viewBox="0 0 12 12"><path d="m2.5 6.3 2.3 2.3 4.7-5"></path></svg>Read</span></div> <div class="vh-pop k2">CRM and orders<span class="vh-ok g5"><svg viewBox="0 0 12 12"><path d="m2.5 6.3 2.3 2.3 4.7-5"></path></svg>Read</span></div> <div class="vh-pop k3">Ad accounts<span class="vh-ok g5"><svg viewBox="0 0 12 12"><path d="m2.5 6.3 2.3 2.3 4.7-5"></path></svg>Read</span></div> <div class="vh-pop k4">Market and competitors<span class="vh-ok g5"><svg viewBox="0 0 12 12"><path d="m2.5 6.3 2.3 2.3 4.7-5"></path></svg>Read</span></div> <div class="vh-pop k4">Interviews with your team<span class="vh-ok g5"><svg viewBox="0 0 12 12"><path d="m2.5 6.3 2.3 2.3 4.7-5"></path></svg>Done</span></div> </div> <div class="vh-plays"> <div class="vh-play vh-pop k6"><i>1</i><span><b>Fix checkout drop-off on mobile</b><small>Six weeks, product and data</small></span><em>AED 4.1M</em><span class="vh-track"><i class="t6" style="--w:1"></i></span></div> <div class="vh-play vh-pop k7"><i>2</i><span><b>Win back lapsed customers</b><small>CRM journeys and offers</small></span><em>AED 2.6M</em><span class="vh-track"><i class="t6" style="--w:.63"></i></span></div> <div class="vh-play vh-pop k7"><i>3</i><span><b>Enter Saudi Arabia</b><small>Market entry and acquisition</small></span><em>AED 1.9M</em><span class="vh-track"><i class="t6" style="--w:.46"></i></span></div> <div class="vh-doc vh-pop k8"><span><b>Growth plan</b>, ready for the board</span><svg class="dm-ic" style="color:#fff"><use href="#i-doc"></use></svg></div> </div> </div> </div> </div> </div> <div class="vh-mx" id="mx1" data-m="1"> <div class="vh-mx-copy"> <span class="dm-num">02</span> <h3>Build</h3> <p>The diagnosis first, then we build in short cycles with your team. Every piece ships with the measurement that proves it worked.</p> <div class="vh-get"><b>You receive</b><span>The growth plan, then the funnel, the product changes, the data and the campaigns, live and measured.</span></div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="y">Build</li><li class="n">Run</li><li class="n">Optimize</li></ol></div> </div> <div class="vh-mx-stage"> <div class="vh-mx-bar"><span>Delivery board / <b>Your company</b></span><div class="vh-tab3" role="group" aria-label="Stage"><button type="button" aria-pressed="false" data-go="0">Diagnose</button><button type="button" aria-pressed="true" data-go="1">Build</button><button type="button" aria-pressed="false" data-go="2">Run</button></div></div> <div class="vh-mx-body vh-live" data-seq="600,800,800,800,800,800,3200" id="board"> <div class="vh-bd vh-ui"> <div class="vh-from vh-pop k1"><span>From the diagnosis</span><span class="vh-ok on">Play 1: checkout</span><span class="vh-ok on">Play 2: win-back</span><span class="vh-ok on">Play 3: Saudi launch</span></div> <div class="vh-lane" data-lane="0"><b>Planned <span></span></b></div> <div class="vh-lane" data-lane="1"><b>Building <span></span></b></div> <div class="vh-lane" data-lane="2"><b>Live <span></span></b></div> <div class="vh-bd-k vh-pop k6"><span><b>4 of 4 live</b>, each one measured against the plan</span><svg class="dm-ic" style="color:#fff"><use href="#i-check"></use></svg></div> </div> </div> </div> </div> <div class="vh-mx" id="mx2" data-m="2"> <div class="vh-mx-copy"> <span class="dm-num">03</span> <h3>Run</h3> <p>Diagnose and build, then every month we run the engine and go round the loop again: find the next lever, ship it, measure it, and move budget to what works.</p> <div class="vh-get"><b>You receive</b><span>A growth team that owns the number with you, and reports against it every month.</span></div> <div class="vh-inc"><b>Includes</b><ol><li class="y">Diagnose</li><li class="y">Build</li><li class="y">Run</li><li class="y">Optimize</li></ol></div> </div> <div class="vh-mx-stage"> <div class="vh-mx-bar"><span>Growth engine / <b>Your company</b></span><div class="vh-tab3" role="group" aria-label="Stage"><button type="button" aria-pressed="false" data-go="0">Diagnose</button><button type="button" aria-pressed="false" data-go="1">Build</button><button type="button" aria-pressed="true" data-go="2">Run</button></div></div> <div class="vh-mx-body vh-live" data-seq="300,16000" id="run"> <div class="vh-rn2 vh-ui"> <div class="vh-loop"> <svg viewBox="0 0 220 220" aria-hidden="true"><circle class="trk" cx="110" cy="110" r="80"></circle><circle class="orb" cx="110" cy="30" r="7"></circle></svg> <span class="vh-node" style="left:50%;top:13.6%">Diagnose</span> <span class="vh-node" style="left:86.4%;top:50%">Build</span> <span class="vh-node" style="left:50%;top:86.4%">Run</span> <span class="vh-node" style="left:13.6%;top:50%">Optimize</span> <div class="vh-loop-c"><small>Month</small><b class="rm">1</b><span class="rp">of 6</span></div> </div> <div class="vh-rn2-r"> <div class="vh-bars"> <div class="vh-bars-h"><span class="vh-lbl">Revenue against target</span><b class="rt">92%</b></div> <div class="vh-bars-in"> <div class="vh-bar"><i></i><u></u><em>May</em></div><div class="vh-bar"><i></i><u></u><em>Jun</em></div><div class="vh-bar"><i></i><u></u><em>Jul</em></div> <div class="vh-bar"><i></i><u></u><em>Aug</em></div><div class="vh-bar"><i></i><u></u><em>Sep</em></div><div class="vh-bar"><i></i><u></u><em>Oct</em></div> </div> </div> <ul class="vh-runlog"></ul> </div> <div class="vh-rep vh-runrep"><span><b>October review</b>: 112% of target, up from 92% in May</span><svg class="dm-ic" style="color:#fff"><use href="#i-check"></use></svg></div> </div> </div> </div> </div> </div> </div> </section> <section class="vh-sec" id="outcomes"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">From first order to loyal customer.</h2></div> <ol class="vo-path" data-onview><li><i></i><small>Acquire</small><b>Lower CAC</b><span>New customers bought for less.</span></li><li><i></i><small>Convert</small><b>Higher conversion</b><span>More sessions turning into orders.</span></li><li><i></i><small>Return</small><b>Higher lifetime value</b><span>Second and third orders, without discounts.</span></li><li><i></i><small>Own</small><b>More direct revenue</b><span>A bigger share of sales on your own site.</span></li></ol> </div></section> <section class="vh-sec alt" id="playbook"><div class="dm-wrap"><div class="vi-pb"> <div> <h2>The E-commerce Playbook</h2> <p class="dm-lede">A practical guide covering unit economics optimization, creative testing frameworks, email revenue strategies, and social commerce tactics for UAE e-commerce brands.</p> <div class="vi-pb-meta"><div><b>24</b><span>Pages</span></div><div><b>11</b><span>Chapters</span></div></div> <ol class="vi-ch"><li><i>01</i>The Reality on the Ground</li><li><i>02</i>The Three Growth Postures</li><li><i>03</i>Consumer Behavior Shifts You Cannot Ignore</li><li><i>04</i>The Intelligence Gap Widens During Instability</li><li><i>05</i>Acquisition in a Volatile Market</li><li><i>06</i>Retention and Lifetime Value Under Pressure</li><li><i>07</i>Pricing, Promotions, and Margin Protection During Uncertainty</li><li><i>08</i>Experimentation When the Rules Keep Changing</li><li><i>09</i>Scenario Planning for Growth Teams</li><li><i>10</i>The Metrics That Change During Instability</li><li><i>11</i>What to Do This Quarter</li></ol> <div class="dm-actions"><a class="dm-btn vh-cta" href="https://app.youform.io/forms/benjmpmj" target="_blank" rel="noopener">Download the Playbook</a></div> <small></small> </div> <div class="vi-fan" aria-hidden="true"><figure class="p1"><img src="https://velocity-inner-assets.vercel.app/inner-v1/pb/ecommerce-d2c-uae-growth-playbook-01.webp" alt="" loading="lazy"></figure><figure class="p2"><img src="https://velocity-inner-assets.vercel.app/inner-v1/pb/ecommerce-d2c-uae-growth-playbook-02.webp" alt="" loading="lazy"></figure><figure class="p3"><img src="https://velocity-inner-assets.vercel.app/inner-v1/pb/ecommerce-d2c-uae-growth-playbook-03.webp" alt="" loading="lazy"></figure></div> </div></div></section> <section class="vh-sec" id="compare"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">Why brands pick Velocity.</h2></div> <div class="vo-board vr-board" data-board> <div class="hd"></div><div class="hd">A performance agency</div><div class="hd">A senior growth hire</div><div class="hd us">Velocity</div> <div class="rl">Profit</div><div class="no">Optimises for revenue</div><div class="no">Depends on the person</div><div class="us"><svg class="dm-ic"><use href="#i-check"/></svg>Optimises for contribution margin</div> <div class="rl">Retention</div><div class="no">Not in scope</div><div class="no">Knows one channel</div><div class="us"><svg class="dm-ic"><use href="#i-check"/></svg>Email, CRM and post-purchase built in</div> <div class="rl">Starts</div><div class="no">After a pitch and onboarding</div><div class="no">After 3 to 6 months of hiring</div><div class="us"><svg class="dm-ic"><use href="#i-check"/></svg>Within a week</div> <div class="rl">Accountable for</div><div class="no">ROAS and clicks</div><div class="no">Their own channel</div><div class="us last"><svg class="dm-ic"><use href="#i-check"/></svg>Profitable customers and repeat orders</div> </div> <div class="vo-board-m"><div><b>A performance agency</b><span>Scales ad spend, measured on ROAS.</span></div><div><b>A senior growth hire</b><span>Three to six months to hire, then one channel.</span></div><div class="us"><b>Velocity</b><span>Starts within a week, builds retention in, and answers for profitable customers.</span></div></div> </div></section> <section class="vh-sec alt" id="who"><div class="dm-wrap"> <div class="vo-head"><h2 class="vo-h2">Built for online and direct-to-consumer brands.</h2></div> <div class="vo-aud"><article class="vo-card ring"><div class="vo-art"><span class="vo-tag">D2C brands</span><div class="vo-row">Session to first order<em>3.2%</em></div><div class="vo-row">Second order within 60 days<em>34%</em></div><div class="vo-row">Contribution per order<em class="o">AED 46</em></div></div><div class="vo-body"><h3>Customers who buy again.</h3></div></article><article class="vo-card ring"><div class="vo-art"><span class="vo-tag">Online retailers</span><div class="vo-row">Category pages ranking<em>Page 1</em></div><div class="vo-row">Checkout completion<em>52%</em></div><div class="vo-row">Repeat buyers<em class="o">31%</em></div></div><div class="vo-body"><h3>Orders without bidding for each one.</h3></div></article><article class="vo-card ring"><div class="vo-art"><span class="vo-tag">Marketplace sellers</span><div class="vo-row">Listing to order<em>6%</em></div><div class="vo-row">Joined your list<em>1.4%</em></div><div class="vo-row">Direct-site share<em class="o">38%</em></div></div><div class="vo-body"><h3>Customers you own.</h3></div></article></div> </div></section> <section class="vh-sec vh-qa" id="faq"><div class="dm-wrap"> <div class="vh-qa-h"><h2>Some questions you might have.</h2><a class="dm-link" href="#talk">Ask us on a call <svg class="dm-ic"><use href="#i-arrow"></use></svg></a></div> <div class="vh-qa-g"> <div class="vh-qa-gl"><span class="dm-tile" aria-hidden="true"><svg class="dm-ic"><use href="#i-target"></use></svg></span><b>About Velocity</b></div> <div class="dm-faq"> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av1" id="qv1"><span class="vh-qa-n" aria-hidden="true">01</span><span>How is Velocity different from a performance marketing agency?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av1" role="region" aria-labelledby="qv1"><div><p>Performance agencies optimize ROAS on ads. We optimize total profitability across your entire growth stack: acquisition, conversion, retention, and unit economics. Our team comes from high-growth companies like Uber, Careem, SWVL, and noon, so we think in terms of contribution margin and LTV, not just ad efficiency.</p></div></div></div> </div> </div> <div class="vh-qa-g"> <div class="vh-qa-gl"><span class="dm-tile" aria-hidden="true"><svg class="dm-ic"><use href="#i-users"></use></svg></span><b>Working with us</b></div> <div class="dm-faq"> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av2" id="qv2"><span class="vh-qa-n" aria-hidden="true">02</span><span>How much does an e-commerce growth engagement cost?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av2" role="region" aria-labelledby="qv2"><div><p>It depends on what you need, so it is agreed on a call once we understand the problem.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av3" id="qv3"><span class="vh-qa-n" aria-hidden="true">03</span><span>What results can we expect in the first 30 days?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av3" role="region" aria-labelledby="qv3"><div><p>In the first 30 days, we typically deliver a complete unit economics audit, launch optimized ad campaigns, set up email automation flows, and begin SEO work. Quick wins include cart abandonment recovery, ad creative improvements, and conversion rate optimizations. Sustainable results compound over 60 to 90 days.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av4" id="qv4"><span class="vh-qa-n" aria-hidden="true">04</span><span>Can we start with a pilot project?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av4" role="region" aria-labelledby="qv4"><div><p>Absolutely. Our E-commerce Growth Sprint is designed as a low-risk entry point. It is a 30-day engagement with clear deliverables and measurable outcomes. Many of our long-term partnerships started as sprints where we proved the value before scaling into ongoing engagements.</p></div></div></div> </div> </div> <div class="vh-qa-g"> <div class="vh-qa-gl"><span class="dm-tile" aria-hidden="true"><svg class="dm-ic"><use href="#i-layers"></use></svg></span><b>E-commerce &amp; D2C specifics</b></div> <div class="dm-faq"> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av5" id="qv5"><span class="vh-qa-n" aria-hidden="true">05</span><span>What e-commerce platforms do you work with?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av5" role="region" aria-labelledby="qv5"><div><p>We work with all major e-commerce platforms including Shopify, WooCommerce, Magento, and custom-built stores. We also optimize presence on marketplaces like noon, Amazon.ae, and Namshi. Our strategy is platform-agnostic and focused on growth outcomes.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av6" id="qv6"><span class="vh-qa-n" aria-hidden="true">06</span><span>Do you manage ad spend directly?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av6" role="region" aria-labelledby="qv6"><div><p>Yes. We manage campaigns on Meta (Facebook and Instagram), Google (Search, Shopping, Performance Max), TikTok, and Snapchat. We handle creative strategy, audience targeting, bid optimization, and performance reporting. Ad spend runs through your own ad accounts for full transparency.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av7" id="qv7"><span class="vh-qa-n" aria-hidden="true">07</span><span>Can you help with TikTok Shop and social commerce?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av7" role="region" aria-labelledby="qv7"><div><p>Yes. We help brands set up and optimize TikTok Shop, Instagram Shopping, and other social commerce channels. This includes content strategy, creator partnerships, live commerce planning, and performance tracking. Social commerce is increasingly important in the UAE market and we stay ahead of platform changes and best practices.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av8" id="qv8"><span class="vh-qa-n" aria-hidden="true">08</span><span>Do you help with email marketing automation?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av8" role="region" aria-labelledby="qv8"><div><p>Yes. Email typically represents the highest-ROI channel for established e-commerce brands. We build welcome flows, abandoned cart sequences, post-purchase series, browse abandonment triggers, win-back campaigns, and regular promotional calendars. We work with Klaviyo, Mailchimp, and other major platforms.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av9" id="qv9"><span class="vh-qa-n" aria-hidden="true">09</span><span>Do you work with brands selling across the GCC?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av9" role="region" aria-labelledby="qv9"><div><p>Yes. Many of our e-commerce clients serve customers across the UAE, Saudi Arabia, and broader GCC. We run market-specific campaigns with localized creative, Arabic and English content, and country-specific pricing and logistics strategies. We understand the nuances of each GCC market and can help you expand profitably.</p></div></div></div> <div class="dm-faq-i"><h3><button class="dm-faq-q" type="button" aria-expanded="false" aria-controls="av10" id="qv10"><span class="vh-qa-n" aria-hidden="true">10</span><span>How do you measure e-commerce marketing success?</span><svg class="dm-ic"><use href="#i-plus"></use></svg></button></h3><div class="dm-faq-a" id="av10" role="region" aria-labelledby="qv10"><div><p>We track revenue, ROAS, contribution margin, CAC, LTV, LTV:CAC ratio, conversion rate, average order value, repeat purchase rate, email revenue share, and organic traffic growth. We build custom dashboards that give you a real-time view of profitability across all channels, not just vanity metrics.</p></div></div></div> </div> </div> </div></section> <section class="vh-sec alt" id="deeper"><div class="dm-wrap"> <div class="vi-head"><h2>Go deeper.</h2></div> <div class="vi-links"><h3>How we drive growth in this sector</h3><div class="vi-links-g"><a href="/expertise/crm-lifecycle-for-ecommerce"><span><b>CRM &amp; Lifecycle Marketing for Ecommerce &amp; D2C</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/expertise/cro-for-ecommerce"><span><b>Conversion Rate Optimization for Ecommerce &amp; D2C</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/expertise/performance-marketing-for-ecommerce"><span><b>Performance Marketing for Ecommerce &amp; D2C</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/expertise/product-led-growth-for-ecommerce"><span><b>Product-Led Growth for E-commerce</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/expertise/search-marketing-for-ecommerce"><span><b>Search Marketing for E-commerce</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/expertise/ui-ux-design-for-ecommerce"><span><b>UI/UX Design for Ecommerce &amp; D2C</b></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a></div><h3>Related Services</h3><div class="vi-links-g"><a href="/services/performance-marketing-scaleups"><span><b>Performance Marketing</b><small>Data-driven paid campaigns across Meta, Google, TikTok, and Snapchat optimized for profitable revenue.</small></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/services/search-engine-marketing"><span><b>SEO &amp; GEO</b><small>Organic search optimization for product and category pages to reduce acquisition cost dependency.</small></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a><a href="/services/ui-ux-design-services"><span><b>UI/UX Design</b><small>Conversion-focused store design, product pages, and checkout flow optimization for higher AOV.</small></span><svg class="dm-ic"><use href="#i-arrow"></use></svg></a></div></div> </div></section> <section class="vh-sec" id="talk"><div class="dm-wrap"><div class="dm-cta vh-cta"> <div> <h2>Tell us where growth is stuck. <em>We'll come with a view.</em></h2> <p class="dm-lede">A 30-minute call with one of our founders, not a sales rep. You leave with our first read on where your next revenue is.</p> <div class="vh-next"><div class="vh-next-h">What happens next</div> <ol class="vh-vt"><li><span class="n"><svg class="dm-ic"><use href="#i-doc"/></svg></span><span class="x"><b>You tell us where you are</b><span>This form. Under two minutes, mostly taps.</span></span></li><li><span class="n"><svg class="dm-ic"><use href="#i-user"/></svg></span><span class="x"><b>A founder reads it</b><span>Then emails you to set up a 30-minute call.</span></span></li><li><span class="n"><svg class="dm-ic"><use href="#i-chat"/></svg></span><span class="x"><b>We come with a first view</b><span>Where we would start, in plain words, before any proposal.</span></span></li><li><span class="n"><svg class="dm-ic"><use href="#i-flag"/></svg></span><span class="x"><b>You decide</b><span>If it fits, we scope Diagnose, Build or Run. If not, you keep the view.</span></span></li></ol></div> </div> <form class="dm-form-card dm-form vh-form" id="lead" data-loc="industry:ecommerce-d2c" novalidate> <div class="vh-steps-h" id="stepsH" aria-hidden="true"><span class="on"><i>1</i><b>You</b></span><hr><span><i>2</i><b>Your company</b></span><hr><span><i>3</i><b>Your goals</b></span></div> <div class="vh-trap" aria-hidden="true"><label for="f-check">Leave this empty</label><input id="f-check" tabindex="-1" autocomplete="off"></div> <div class="vh-fs on" data-step="0"> <h4>Start with your work email</h4> <div class="dm-field"><label for="f-email">Work email</label><input class="dm-input" id="f-email" type="email" autocomplete="email" placeholder="you@company.com"></div> <div class="vh-two"><div class="dm-field"><label for="f-first">First name</label><input class="dm-input" id="f-first" autocomplete="given-name"></div><div class="dm-field"><label for="f-last">Last name</label><input class="dm-input" id="f-last" autocomplete="family-name"></div></div> <div class="vh-two"><div class="dm-field"><label for="f-co">Company</label><input class="dm-input" id="f-co" autocomplete="organization"></div><div class="dm-field"><label for="f-role">Job title</label><input class="dm-input" id="f-role" autocomplete="organization-title"></div></div> <div><div class="vh-q-l" id="ql-who">Which best describes you?</div><div class="vh-who-pick" role="radiogroup" aria-labelledby="ql-who" id="whoPick"><button type="button" role="radio" aria-checked="false" data-v="startup">Startup</button><button type="button" role="radio" aria-checked="false" data-v="scaleup">Scale-up</button><button type="button" role="radio" aria-checked="false" data-v="enterprise">Enterprise</button><button type="button" role="radio" aria-checked="false" data-v="investor">Investor / VC</button><button type="button" role="radio" aria-checked="false" data-v="other">Other</button></div></div> <div class="dm-field vh-other" id="otherBox"><label for="f-other">Tell us in a few words</label><input class="dm-input" id="f-other" placeholder="For example: a government entity"></div> <div><div class="vh-q-l" id="ql-heard">How did you hear about us?</div><div class="vh-who-pick" role="radiogroup" aria-labelledby="ql-heard" id="heardPick"><button type="button" role="radio" aria-checked="false" data-v="google">Google Search</button><button type="button" role="radio" aria-checked="false" data-v="linkedin">LinkedIn</button><button type="button" role="radio" aria-checked="false" data-v="chatgpt">ChatGPT</button><button type="button" role="radio" aria-checked="false" data-v="claude">Claude</button><button type="button" role="radio" aria-checked="false" data-v="friend">A friend</button><button type="button" role="radio" aria-checked="false" data-v="elsewhere">From somewhere else</button></div></div> <div class="dm-field vh-other" id="heardBox"><label for="f-heard">Where did you hear about us?</label><input class="dm-input" id="f-heard" placeholder="For example: an event or a podcast"></div> <label class="dm-check"><input type="checkbox" id="f-ok"> I agree to receive communication from Velocity Growth about its services and products.</label> <p class="dm-msg" id="m0" hidden></p> <div class="dm-form-nav"><span></span><button class="dm-btn" type="submit" id="go0" aria-disabled="true">Continue</button></div> </div> <div class="vh-fs" data-step="1" id="qs1"></div> <div class="vh-fs" data-step="2" id="qs2"></div> <div class="vh-done" id="done" role="status"><span class="dm-tile"><svg class="dm-ic"><use href="#i-check"/></svg></span><h4 id="doneH">Thank you.</h4><p>We have everything we need. One of our founders will email you at <b id="doneE"></b> to set up the call.</p></div> </form> </div></div></section></main> </div>

Growth for e-commerce brands in the UAE.

We help D2C brands and online retailers grow profitably: customers who buy again, bought for less, with less of your margin going to ads.

Speak to Velocity Get the free playbook

Trusted by 40+ clients across 20+ markets

Which describes you?

We find where shoppers drop between first visit and second order, and fix each step.

We find where shoppers drop between search and repeat order, and fix each step.

We find where shoppers drop between listing view and a direct-site order, and fix each step.

UAE e-commerce is moving.

Acquisition keeps getting dearer

The same shoppers cost more on Meta and Google each quarter.

Social is the new storefront

Shoppers discover and buy without leaving the app.

Retention is the lever

A second order is where the margin is.

Marketplace or direct

Every brand has to decide where its customers live.

What the most profitable brands do.

Profit before scale

Unit economics fixed before spend goes up.

The hard part

Saying no to growth that loses money.

Beyond paid social

Search and email that sell without a bid.

The hard part

Slower to build than switching on ads.

Post-purchase as growth

The week after delivery decides the second order.

The hard part

Owned by nobody in most teams.

Test creative weekly

Data decides the next ad, not taste.

The hard part

A steady supply of new creative.

Six ways we grow e-commerce brands.

SEO and AI search

Found when shoppers search and ask AI what to buy.

Performance marketing

Paid budget judged on profit, not revenue.

Marketplace and channel

The right mix of your own store and the marketplaces, judged on profit.

Social and creators

Creators whose followers actually buy.

Analytics and CRO

Every order traced, every step tested.

Email and retention

Flows that bring customers back for the second order and the third.

Our E-commerce & D2C work.

Two engagements, each with the number it moved.

All case studies

34% CAC Reduction A D2C Beauty Brand, UAEPerformance MarketingRead it8 Weeks From Zero to Live A Leading Digital-Goods Retailer, GCCPerformance MarketingRead it

Three ways to work with us. Each one a step up.

Start with a plan, have us build it with your team, or hand us the number and we run it. One team carries the work the whole way.

Diagnose

We read your data, your market and your team, find where the next revenue is, then size every opportunity and put them in order.

You receive A growth plan your board can approve.

Build

Everything in Diagnose, then our product, engineering, data and growth people build it with your team. The people who wrote the plan deliver it.

You receive The plan, then the funnel, product, data and campaigns, live and measured.

Run

Everything in Build, then we become your growth team: we run it every day and optimise it every month against a number we agree with you.

You receive A growth engine that runs, improves and reports against your number.

Diagnose

We connect to your data, talk to your team and study your market, then rank every opportunity by what it is worth and what it takes.

A growth plan your board can approve: what to do, what it is worth, and what comes first.

Build

The diagnosis first, then we build in short cycles with your team. Every piece ships with the measurement that proves it worked.

The growth plan, then the funnel, the product changes, the data and the campaigns, live and measured.

Run

Diagnose and build, then every month we run the engine and go round the loop again: find the next lever, ship it, measure it, and move budget to what works.

A growth team that owns the number with you, and reports against it every month.

From first order to loyal customer.

  1. Acquire Lower CAC New customers bought for less.
  2. Convert Higher conversion More sessions turning into orders.
  3. Return Higher lifetime value Second and third orders, without discounts.
  4. Own More direct revenue A bigger share of sales on your own site.

The E-commerce Playbook

A practical guide covering unit economics optimization, creative testing frameworks, email revenue strategies, and social commerce tactics for UAE e-commerce brands.

  1. 01 The Reality on the Ground
  2. 02 The Three Growth Postures
  3. 03 Consumer Behavior Shifts You Cannot Ignore
  4. 04 The Intelligence Gap Widens During Instability
  5. 05 Acquisition in a Volatile Market
  6. 06 Retention and Lifetime Value Under Pressure
  7. 07 Pricing, Promotions, and Margin Protection During Uncertainty
  8. 08 Experimentation When the Rules Keep Changing
  9. 09 Scenario Planning for Growth Teams
  10. 10 The Metrics That Change During Instability
  11. 11 What to Do This Quarter

Download the Playbook

Why brands pick Velocity.

A performance agency

Scales ad spend, measured on ROAS.

A senior growth hire

Three to six months to hire, then one channel.

Starts within a week, builds retention in, and answers for profitable customers.

Built for online and direct-to-consumer brands.

Customers who buy again.

Orders without bidding for each one.

Customers you own.

Some questions you might have.

Ask us on a call

How is Velocity different from a performance marketing agency?

Performance agencies optimize ROAS on ads. We optimize total profitability across your entire growth stack: acquisition, conversion, retention, and unit economics. Our team comes from high-growth companies like Uber, Careem, SWVL, and noon, so we think in terms of contribution margin and LTV, not just ad efficiency.

Working with us

How much does an e-commerce growth engagement cost?

It depends on what you need, so it is agreed on a call once we understand the problem.

What results can we expect in the first 30 days?

In the first 30 days, we typically deliver a complete unit economics audit, launch optimized ad campaigns, set up email automation flows, and begin SEO work. Quick wins include cart abandonment recovery, ad creative improvements, and conversion rate optimizations. Sustainable results compound over 60 to 90 days.

Can we start with a pilot project?

Absolutely. Our E-commerce Growth Sprint is designed as a low-risk entry point. It is a 30-day engagement with clear deliverables and measurable outcomes. Many of our long-term partnerships started as sprints where we proved the value before scaling into ongoing engagements.

E-commerce & D2C specifics

What e-commerce platforms do you work with?

We work with all major e-commerce platforms including Shopify, WooCommerce, Magento, and custom-built stores. We also optimize presence on marketplaces like noon, Amazon.ae, and Namshi. Our strategy is platform-agnostic and focused on growth outcomes.

Do you manage ad spend directly?

Yes. We manage campaigns on Meta (Facebook and Instagram), Google (Search, Shopping, Performance Max), TikTok, and Snapchat. We handle creative strategy, audience targeting, bid optimization, and performance reporting. Ad spend runs through your own ad accounts for full transparency.

Can you help with TikTok Shop and social commerce?

Yes. We help brands set up and optimize TikTok Shop, Instagram Shopping, and other social commerce channels. This includes content strategy, creator partnerships, live commerce planning, and performance tracking. Social commerce is increasingly important in the UAE market and we stay ahead of platform changes and best practices.

Do you help with email marketing automation?

Yes. Email typically represents the highest-ROI channel for established e-commerce brands. We build welcome flows, abandoned cart sequences, post-purchase series, browse abandonment triggers, win-back campaigns, and regular promotional calendars. We work with Klaviyo, Mailchimp, and other major platforms.

Do you work with brands selling across the GCC?

Yes. Many of our e-commerce clients serve customers across the UAE, Saudi Arabia, and broader GCC. We run market-specific campaigns with localized creative, Arabic and English content, and country-specific pricing and logistics strategies. We understand the nuances of each GCC market and can help you expand profitably.

How do you measure e-commerce marketing success?

We track revenue, ROAS, contribution margin, CAC, LTV, LTV:CAC ratio, conversion rate, average order value, repeat purchase rate, email revenue share, and organic traffic growth. We build custom dashboards that give you a real-time view of profitability across all channels, not just vanity metrics.

Go deeper.

How we drive growth in this sector

CRM & Lifecycle Marketing for Ecommerce & D2CConversion Rate Optimization for Ecommerce & D2CPerformance Marketing for Ecommerce & D2CProduct-Led Growth for E-commerceSearch Marketing for E-commerceUI/UX Design for Ecommerce & D2C

Related Services

Performance Marketing Data-driven paid campaigns across Meta, Google, TikTok, and Snapchat optimized for profitable revenue.SEO & GEO Organic search optimization for product and category pages to reduce acquisition cost dependency.UI/UX Design Conversion-focused store design, product pages, and checkout flow optimization for higher AOV.

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