We don't have a single version of the truth

By
Mukund Kabra

When teams say "We don't have a single version of the truth", it usually means the system that should drive decisions is unclear or untrusted. Define one source of truth, standardize definitions, and instrument the funnel so decisions are driven by comparable numbers.

Category:
Measurement
Reading time:
2
min read
Published on:
January 24, 2026

We don't have a single version of the truth

Problem

When you don't have a single version of the truth, you lose the ability to make confident tradeoffs. As the business scales, the gaps compound: new events get added ad hoc, dashboards diverge, and accountability disappears because no one trusts the source. Teams start debating numbers instead of customers, and every meeting becomes a negotiation over definitions, filters, and time windows. You end up optimizing what is measurable, not what is meaningful, which quietly pushes spend and effort into the wrong places. The longer it stays unresolved, the more expensive it becomes to unwind.

Insight

This isn't about bad tools, it's about fragmented truth. When different teams define success differently, data stops being connective tissue and starts being a source of friction. "Revenue" means one thing in Stripe, another in Salesforce, and something else entirely in your warehouse. Every system tells a slightly different story, because it's built for a slightly different purpose. The deeper cause is organizational drift, alignment erodes quietly as new tools, campaigns, and models get layered on. Without a shared measurement framework, even accurate data becomes misleading. The result is predictable: smart people arguing over smart data that doesn't match.

How Velocity Approaches It

We rebuild alignment before rebuilding reports. Velocity starts by defining what truth means for your business, what counts as revenue, what defines an active user, what a conversion actually is. Then we trace those definitions through every system and clean the gaps where they diverge. We connect data logic across marketing, product, and finance so that one metric means the same thing everywhere it appears. From there, we rebuild dashboards and reporting layers that leadership can trust. If you're tired of debating numbers instead of acting on them, we'll help you create a single version of the truth that everyone can build on.

Tags:  
Customer Journey Mapping; Journey Alignment; Touchpoint Analysis; Experience Design; cross-functional Collaboration; Journey Analytics

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