We're solving problems no one asked for

By
Mukund Kabra

"We're solving problems no one asked for" is usually a symptom, not the root cause. Define one source of truth, standardize definitions, and instrument the funnel so decisions are driven by comparable numbers.

Category:
Measurement
Reading time:
2
min read
Published on:
January 24, 2026

We're solving problems no one asked for

Problem

When we're solving problems no one asked for, you lose the ability to make confident tradeoffs. Teams start debating numbers instead of customers, and every meeting becomes a negotiation over definitions, filters, and time windows. As the business scales, the gaps compound: new events get added ad hoc, dashboards diverge, and accountability disappears because no one trusts the source. Without trusted instrumentation, you cannot separate a real signal from noise, so the safest choice becomes doing nothing or doing more of the same. The longer it stays unresolved, the more expensive it becomes to unwind.

Insight

Building solutions without validated demand isn't a creativity problem, it's a feedback problem. Most companies listen to the loudest signals, competitors, stakeholders, internal ideas, and confuse them for customer truth. They rely on product intuition without consistent validation loops. Over time, teams start building what's interesting, not what's needed. The deeper issue is that discovery gets deprioritized once growth begins. The business shifts from learning to output, from curiosity to certainty. But the best growth systems don't separate the two. They treat discovery as an ongoing part of execution. The companies that win aren't the ones who build the most, but the ones who build what matters most, repeatedly.

How Velocity Approaches It

We help companies reconnect their roadmap with real customer needs. Velocity starts by mapping what your users actually struggle with, using a blend of qualitative research, behavioral data, and in-market validation. We identify which problems are real, which are noise, and which create the most leverage for growth. Then we build a framework that keeps those insights flowing back into product, marketing, and strategy. The result is a system that prioritizes learning before scaling, and execution that compounds instead of drifts. If you're tired of building for assumptions, we'll help you start building for impact.

Tags:  
Critical Growth Metrics; Metric Selection; Kpi Prioritization; North Star Metric; Growth Diagnosis; Leading Indicators

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